Prime Scientific - Preventive Maintenance
Aftersales Service Packages – Support That Grows With You
At Prime Scientific, we understand that reliable equipment is only as valuable as the support behind it. That’s why we offer a three-tiered Aftersales Service Program designed to meet your needs—whether you're operating a university lab in the UAE, a research center in Saudi Arabia, or a QC lab in East Africa.
Prime Basic – Included With Every Purchase
Enjoy peace of mind from day one. Our Prime Basic package is included with all purchases and offers essential support, including:
- Standard product warranty
- On-call technical assistance
- Basic operational training
- Spare parts provision and maintenance coordination
This entry-level package ensures smooth startup and quick response when you need it most.
Upgrade to Silver, Gold, or Platinum Service Packages
For clients seeking enhanced protection and ongoing performance, we offer advanced service plans tailored for more intensive use and critical environments.
Our premium tiers include:
- Extended warranty coverage
- Scheduled preventive maintenance programs
- Priority support and faster response times
- Discounts on spare parts and service labor
- Optional upgrades, validation, and documentation services
- Customized training sessions for your team
Choose the right level for your operations—Prime Silver, Prime Gold, or Prime Platinum—and benefit from long-term reliability, reduced downtime, and proactive care.
(Terms and Conditions apply.)
Bahrain, Oman, Saudi Arabia, Qatar, Kuwait, Yemen
Sudan, South Sudan, Chad, Eretria, Djibouti, Ethiopia
Somalia, Somaliland, Niger, Guinea, Benin, Ivory Coast, Central African Republic
Tanzania, Democratic Republic of Congo, Rwanda, Burundi