Our main aim is to satisfy our valued customers, that is why we provide a series of value added services to enhance your experience and build the foundations of a solid relationship.

Warranty and After sales Service

All our instruments and equipment are provided with warranty to support you during its initialization period where clients are in most need of technical support.

Furthermore, our technical support services are extended towards the life time of our instruments with the after sales support that we give. We have a well equipped service workshop and well trained individuals who would gladly be at your disposal in case any support is required during the life time of your instrument. Whether it is provision of spare parts, or a service agreement, our team is there to support you anytime, anywhere.

If you need to place any request for technical support, please visit this page and follow the steps, and we will get in touch with you soon.

Logistics Services

In our line of business, it is more often than not that our clients require their goods to be delivered on time, and in place.
That is why we offer a range of logistics services, to assist you, our valued client in achieving that:

1. Standard Delivery Service:
We offer our customers standard delivery service for on the shelf items within 5 to 7 working days from order confirmation. This service is scheduled as follows:

Mondays and Tuesdays - Deliveries within Khartoum City
Wednesdays - Deliveries within Khartoum North
Thursdays - Deliveries within Omdurman City

2. Express Domestic Delivery Service:
In order to better serve our valued clients, we have contracted with specialized courier service providers to enable us to meet the demand of customers who need urgent deliveries.
To that we can offer up to 2 working days for express delivery of on the shelf items via our service providers within the borders of Sudan.

3. Import and Export Logistics:
For orders not available of the shelf, we can provide your requirement using the service of our accomplished service providers to cross borders and reach you anywhere. Whether its an import or an export order, our experienced team will guide you through the process and ensure you receive your order in time, on place, and up to standard.
We can deliver your items by air, land, or sea, depending on the most cost effective solution as required by our valued clients.

For more information regarding our logistic services, please contact us and we will be glad to help.

Web shop Services
If you do not want the hassle of having to communicate by phone or email, and want to reduce the time spent choosing and purchasing your product, you can visit our online shop.

There you can surf through the variety of available items ranging from the small to the large, and from the simple to the high-end, and you can directly order from the web page in minutes only, and your products will be booked and ready for delivery!

The steps are simple and quick, and saves a lot of time and effort. So why don't you give it a try by clicking here?

Turn Key Project Solutions

We offer our valued client the service of providing turn key project solutions from A to Z.
Starting from the conceptual proposal, going through the design stage all the way to the implementation and hand over stage, we aim to provide our valued clients with a smooth landing onto their required project in order to utilize its capabilities in the best possible way.
We can assist our valued client in erecting a full fledgling laboratory from the grounds up to the labware and instruments, with complete value added services of warranty and after sales support to ensure full compliance to best laboratory practices, and full satisfaction of our valued clients with the job done.

So just sit back and relax, hand us over your concept, and we will hand you back the keys to your dream project.

For more information, drop us an email here, and we will get back to you at the nearest opportunity.